Refund Policy

To enquire about a refund, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately due to the customised nature of the product it is our policy to not accept returns or offer refunds. Please get in touch if you have questions or concerns about your specific item and we can deal with it on a case by case basis. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.